Return & Exchange

We want you to be absolutely happy with your purchase at Kiss Bang Bang, so if you’re not 100% happy with your order, you can return it to us and we will supply you with a store credit to use towards a future order! 

WHAT CAN BE RETURNED?

We accept returns/exchanges on all of our full priced items within 7 days of receiving them. We ask that the following requirements are met:

  • You must notify us by email of your intent within 2 days of receiving your order.
  • Item/s must be in their original condition, unused and unworn with all tags attached.
  • Send your return within 7 days of receiving your order.

We will not process returns unless previously agreed to by email and until your item is physically received by us. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us.

 

HOW TO RETURN AN ITEM TO US

To receive an online store credit from us, please e-mail us at hello@kissbangbang.com.au and quote your order number and details of your request.   Once we communicate with you regarding your return, you can send your parcel back to us.  

Please note:

  • Return shipping costs are the buyers responsibility
  • Posting another item back to you will incur a shipping cost.
  • Please keep a copy of your return tracking number, as we are not responsible for missing returns.

 

RETURN ADDRESS
If you need to return an item back to us, please send it to the address listed below:

Kiss Bang Bang
PO BOX 4719 
ROBINA QLD 4226

NOTE: Do NOT send your order back before contacting us otherwise we may not be able to assist you.

Return and exchange policy
In compliance with Australia Consumer Law, Kiss Bang Bang is not required to provide a refund or exchange in the case of change of mind, wrong selection or different size required. This includes payments made with AfterPay. 

If there is a fault with the item you have purchased, we will offer to repair or replace where available otherwise a store credit or refund will be offered. All claims for faulty items are assessed on an individual basis and the outcome is at the sole discretion of Kiss bang bang. If a refund is required, it will be processed back via the original payment method used to place the order. Proof of purchase is required for any exchange, return or refund.